Quick Banking Answers

We use bank-grade encryption and multi-factor authentication. Your data is protected by 256-bit SSL encryption, the same security standard used by major financial institutions. We also monitor accounts 24/7 for suspicious activity and never store your login credentials in plain text.

Contact us immediately through our secure messaging system or call our 24/7 fraud hotline. We'll freeze affected accounts within minutes and begin investigation. Most fraud cases are resolved within 48 hours, and you're protected from liability on confirmed fraudulent transactions.

Yes, you can customize alerts for transactions over specific amounts, international purchases, or account login attempts. Set up notifications via SMS, email, or push notifications. This helps you stay informed about account activity in real-time and catch any unusual patterns early.

Most accounts are approved within 15 minutes of completing the online application. You'll need valid ID, proof of address, and initial deposit details. Once approved, you can start using digital features immediately, while your physical card arrives within 5-7 business days.

Our basic digital account has no monthly maintenance fee when you maintain a minimum balance of 0 or complete one direct deposit per month. Premium accounts start at monthly but include additional benefits like fee-free international transfers and priority customer support.

Account upgrades or downgrades can be processed within 24 hours through your online dashboard or by visiting any branch. Changes typically take effect the next business day. Some account changes may affect your current interest rates or fee structure, so we'll review these details with you first.

Phone support is available Monday through Friday 7 AM to 7 PM AEST, with emergency fraud support available 24/7. Our online chat and secure messaging are available anytime, with responses typically within 2 hours during business days and 8 hours on weekends.

We provide basic budgeting tools and spending analytics through your digital dashboard. For comprehensive financial planning, we partner with certified advisors who offer consultations to our customers at reduced rates. Educational resources and webinars are also available through your account portal.

Log into your account and select the transaction you want to dispute, then click "Report Problem" to start the process. Most disputes are reviewed within 3 business days. For fee disputes, our customer service team can often provide immediate credits for qualifying situations while the investigation continues.