Privacy Policy
Your privacy matters to us - here's how we protect your financial information
Information We Collect
At pyrelosavion, we collect various types of information to provide you with secure digital banking services. This includes personal details you provide directly, information gathered through your use of our platform, and data from third-party sources when necessary for verification purposes.
Personal Information
Name, address, phone number, email address, date of birth, and government-issued identification numbers required for account verification and compliance with Australian banking regulations.
Financial Data
Account balances, transaction history, payment details, and financial behavior patterns that help us provide personalized banking services and detect fraudulent activity.
Technical Information
Device information, IP addresses, browser details, login timestamps, and usage patterns that ensure platform security and improve user experience.
Communication Records
Customer service interactions, chat logs, email correspondence, and feedback submissions that help us resolve issues and enhance our services.
How We Use Your Information
We use your information primarily to deliver secure banking services, comply with legal requirements, and protect both your account and our platform from fraudulent activities. Our data processing is guided by legitimate business interests and regulatory obligations under Australian Privacy Principles.
Primary Uses Include:
Account management, transaction processing, identity verification, fraud prevention, regulatory compliance, customer support, service improvements, and communication about account activity or platform updates.
We analyze usage patterns to identify suspicious activities that might indicate unauthorized access or fraudulent transactions. This automated monitoring helps protect your financial assets and maintains the integrity of our digital banking platform.
Information Sharing and Disclosure
pyrelosavion does not sell your personal information to third parties. We only share your data when necessary for service delivery, legal compliance, or with your explicit consent. Our sharing practices are strictly limited and governed by Australian privacy laws and banking regulations.
When We May Share Information:
With regulatory authorities when required by law, with service providers who assist in platform operations (under strict confidentiality agreements), with fraud prevention services, during business transfers, and with your consent for specific purposes you've approved.
All third-party service providers are contractually bound to protect your information and use it only for the specific purposes we've authorized. We regularly audit these relationships to ensure compliance with our privacy standards and Australian data protection requirements.
Your Privacy Rights
Under Australian Privacy Principles and applicable data protection laws, you have several important rights regarding your personal information. We've designed straightforward processes to help you exercise these rights effectively.
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Access Your Information
Request a copy of all personal information we hold about you. We'll provide this within 30 days in a commonly used electronic format.
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Correct Inaccurate Data
Update or correct any personal information that's inaccurate or outdated. Changes to critical account information may require additional verification.
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Request Data Deletion
Ask us to delete your personal information, subject to legal and regulatory retention requirements for financial records.
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Restrict Processing
Limit how we process your information while we investigate concerns about accuracy or our lawful basis for processing.
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Data Portability
Receive your personal information in a structured, machine-readable format for transfer to another service provider.
Data Security and Protection
We employ multiple layers of security to protect your financial information, including advanced encryption, secure data centers, regular security audits, and strict access controls. Our security measures meet or exceed Australian banking industry standards.
Security Measures:
256-bit SSL encryption for all data transmission, encrypted data storage, two-factor authentication, regular penetration testing, employee security training, and 24/7 fraud monitoring systems that automatically detect suspicious activities.
We maintain incident response procedures and will notify you promptly of any security breaches that may affect your personal information, as required by Australian law. Our security team continuously monitors emerging threats and updates our protection measures accordingly.
Data Retention and International Transfers
We retain your personal information only as long as necessary for the purposes outlined in this policy and to meet Australian regulatory requirements. Financial transaction records are typically retained for seven years, while other personal information may be deleted sooner upon request.
International Data Transfers:
Some of our service providers may process data outside Australia. When this occurs, we ensure appropriate safeguards are in place through contractual protections and adequacy determinations that maintain the same level of protection required by Australian privacy laws.
We regularly review our data retention periods and will securely delete information that's no longer needed. You can request earlier deletion of certain types of personal information, though we may need to retain some data to comply with legal obligations or resolve disputes.
Contact Our Privacy Team
If you have questions about this privacy policy or want to exercise your privacy rights, our dedicated privacy team is ready to help.
Email: privacy@pyrelosavion.com
Mail: Privacy Officer, PPC Land, PO Box 3452 Stockland, North Rockhampton, QLD, 4701, Australia
Phone: +61889750778 (Privacy inquiries: Monday-Friday, 9:00 AM - 5:00 PM AEST)
We aim to respond to all privacy inquiries within 30 days and will keep you informed if additional time is needed for complex requests.